DELIVERY
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
-
USA: 3–6 business days * **
-
Canada: 5-12 business days * **
-
Mexico: 5-12 business days * **
-
Europe: 6–12 business days * **
-
Australia: 2–14 business days * **
-
Japan: 5–12 business days * **
-
International: 10–20 business days * **
* Please Note - Some shipping times may also vary depending on our supplier's location which will affect the number of days. (Please refer to the table below for more precise shipping times.)
** Covid-19 may also affect shipping from our manufacturers locale and restrictions in your local area may also impact shipping times.
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
PRODUCT FULFILLMENT TIMES
|
US (INCL. BACKUP) |
MX |
EU (INCL. BACKUP IN AU) |
|
DTG
|
2-7 business days
|
2-7 business days
|
2-7 business days
|
|
All-over print
|
2-7 business days
|
2-7 business days
|
2-7 business days
|
| Neck Gaiters |
2-7 business days
|
2-7 business days
|
2-7 business days
|
|
Embroidery
|
2-7 business days
|
2-7 business days
|
2-7 business days
|
|
Sublimation
|
2-5 business days
|
-
|
2-5 business days
|
| Postcards |
2-5 business days
|
-
|
2-5 business days
|
|
Posters, framed posters
|
2-5 business days
|
-
|
2-5 business days
|
|
Canvas
|
3-8 business days
|
-
|
2-5 business days
|
| Phone cases |
2-5 business days
|
-
|
2-5 business days
|
| Jewelry |
2-5 business days
|
-
|
2-5 business days
|
| Face masks (3-pack) |
2-5 business days
|
-
|
2-5 business days
|
| Stickers |
2-5 business days
|
-
|
2-5 business days
|
| Mugs |
2-5 business days
|
-
|
2-5 business days
|
| Warehousing & fulfillment |
1 business day
|
-
|
1 business day
|
Where will my order ship from?
Even though all our products are our custom original designs, we work with on-demand manufacturers with facilities worldwide to get items out to you! Depending on the product and several other factors, your order will ship from any one of those manufacturers.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at orders@teespect.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
ORDERS
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@teespect.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@teespect.com within a seven (7) days' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
RETURNS AND REFUNDS
Read TeesPect's Full Refund Policy Here
What’s your return policy?
Each product you see in our catalog is made-on-demand, which means that when you place your order, it takes a few days for the product to be made, and then it's sent out to you.
Therefore, ALL SALES ARE FINAL as each order placed is custom made. We do not accept returns or replacements in the case where the customer needs a smaller or larger size. (You can view the sizing chart on each of the product pages and please don’t hesitate to contact us with any further questions before ordering.)
Based on reasons mentioned, we do not and cannot refund orders for buyer’s remorse, no matter how well intentioned the buyer.
We don’t offer returns and exchanges, only in the event that you receive the wrong items or damaged items. In this case, please let us know before returning by contacting us at orders@teespect.com.
Please refer to our full Refund and Returns Policy.
Do you offer refunds?
We do not want you to end up with a damaged item or wrong item, so we make great effort to not only make great quality products but put a great effort in shipping the right orders. In the event we have not lived up to this promise, please don't hesitate to let us know. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please let us know before returning by contacting us at orders@teespect.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at orders@teespect.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! We will get in touch with you to let you know how it will be handled.
Return Policy
Please refer to our return policy page for TeesPect's Return Policy.
